How to measure quality is a popular question. The answer I want to give is easy to say, but not so popular: “Stop! Quality can’t be measured, but it can be discussed and assessed. Focus on that … [Read more...] about Assess Quality, Don’t Measure It
Metrics
No KPIs: Use Discussion
My son is ready to send the manuscript of his novel to publishers. It's time to see what the interest is. In other words, we are going to beta on it. He made this decision tonight. What is the … [Read more...] about No KPIs: Use Discussion
Two “Scoops” of “Bugs”
I have often said something like "We found a hundred bugs!" Lots of people have heard me say it. Statements like that are very valuable to me. But we should ask some vital questions about … [Read more...] about Two “Scoops” of “Bugs”