Bibliography: Usability

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Gillingham, Philip. “Electronic Information Systems in Human Service Organisations: The What, Who, Why and How of Information.” British Journal of Social Work, vol. 45, no. 5, 2015, pp. 1598–613, https://doi.org/10.1093/bjsw/bcu030.

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Gillingham, Philip. “Electronic Information Systems and Social Work: Who Are We Designing For?” Practice, vol. 26, no. 5, 2014, pp. 313–26, https://doi.org/https://doi.org/10.1080/09503153.2014.958454.

Gillingham, Philip. “Technology Configuring the User: Implications for the Redesign of Electronic Information Systems in Social Work.” The British Journal of Social Work, vol. 46, no. 2, 2014, pp. 323–38, https://doi.org/https://doi.org/10.1093/bjsw/bcu141.

Gillingham, P. “The Development of Electronic Information Systems for the Future: Practitioners, ‘Embodied Structures’ and ‘Technologies-in-Practice.’” British Journal of Social Work, vol. 43, no. 3, Apr. 2013, pp. 430–45, https://doi.org/10.1093/bjsw/bcr202.

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Gillingham, Philip. “Electronic Information Systems and Human Services Organisations: Avoiding the Pitfalls of Participatory Design.” The British Journal of Social Work, vol. 45, no. 2, 2013, pp. 651–66, https://doi.org/https://doi.org/10.1093/bjsw/bct126.

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Rubin, Jeffrey. Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests. Wiley, 1994.